5 Minute Roof Quote — Privacy Policy

1. Introduction

This Privacy Policy explains how 5 Minute Roof Quote (“we”, “us”, “our”) collects, holds, uses and discloses personal information. 5 Minute Roof Quote is operated by 5MQ Pty Ltd (ACN 701 857 614). This Privacy Policy applies to personal information collected when you use our website, request an estimate, submit a property-related enquiry, communicate with us or otherwise use our services. By using our website or services, you acknowledge that your personal information may be handled in accordance with this Privacy Policy.

2. Personal Information We Collect

We may collect personal information that you provide to us, including:

• your name;
• email address;
• telephone or mobile number;
• the address of a residential or commercial property;
• information about the property and its roofing requirements;
• information about a proposed roofing project, including timing, preferences and requirements;
• any other information you provide when using our services or communicating with us.

We may also collect certain information automatically when you use our website, including information about your device, browser, IP address, website usage and interactions with our services.

3. How We Collect Information

We may collect personal information directly from you when you:

• use our website;
• request an estimate;
• submit a property-related enquiry;
• request contact from a contractor;
• verify your telephone number;
• communicate with us;
• otherwise provide information to us.

We may also collect information from publicly available sources, service providers and technologies used to provide or improve our services.

4. How We Use Personal Information

We may use your personal information to:

• provide indicative roofing estimates;
• process and manage property-related enquiries;
• identify contractors that may be relevant to your enquiry;
• enable contractors you select to contact you;
• verify information provided to us;
• communicate with you regarding your enquiry;
• improve and develop our website and services;
• detect or prevent fraud, misuse or unlawful activity;
• comply with legal and regulatory obligations.

We may also use de-identified or aggregated information for analytics, research and business improvement.

5. Disclosure of Personal Information

If you request to be contacted by a contractor through our platform, we may provide relevant information about your enquiry to the contractor or contractors you select. We may also disclose personal information to third-party service providers that assist us in operating our website and providing our services, including providers of:

• website hosting and infrastructure;
• data storage and processing;
• communications and messaging services;
• analytics and measurement services;
• payment processing;
• other technology and business services.

We may also disclose personal information where required or permitted by law. We do not sell personal information to third parties.

6. Contractors

Contractors that receive your information are independent businesses and are not employees, agents or representatives of 5 Minute Roof Quote. Once your information has been provided to a contractor, that contractor may handle your information in accordance with its own privacy practices and policies. We encourage you to review the privacy information provided by any contractor you choose to engage.

If you would prefer that a contractor we introduced you to no longer holds your details, ask us and we will direct them to stop using and delete your information. Our contractor terms require them to comply within 14 days, unless they are required by law to keep it or you have entered into a contract with them.

7. Overseas Handling of Information

Some of our service providers may store, process or access personal information outside Australia. Where personal information is handled outside Australia, we take reasonable steps to ensure that appropriate safeguards are in place, having regard to the nature of the information and the services being provided.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, understand how visitors use our services and improve user experience. You may be able to control or disable cookies through your browser settings. However, doing so may affect the functionality of some parts of our website.

9. Communications

We may contact you in connection with your enquiry by telephone, SMS or email. Where required by law, we will obtain appropriate consent before sending you marketing communications. You may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting us. Opting out of marketing communications will not necessarily prevent us from sending you service-related communications regarding an active enquiry or our services.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

11. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When personal information is no longer required, we may delete it or de-identify it.

12. Access and Correction

You may request access to personal information we hold about you or request correction of information that you believe is inaccurate, incomplete or out of date. To make a request, please contact us using the details below.

13. Privacy Complaints

If you believe that we have handled your personal information in a manner that breaches applicable privacy laws, you may contact us with details of your complaint. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will take effect from the date it is published.

15. Contact Us

For privacy enquiries, access requests, correction requests or complaints, contact: 5 Minute Roof Quote — Email: hello@5minroofquote.com.au